FAQ's

HOW DOES SHIPPING WORK?
roseroomnz.com partners with global merchants and artisans in order to provide you with the best prices and the most interesting products.

This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Our global suppliers provide tracking numbers and we offer a 100% satisfaction guarantee.

Because we ship directly from our partners, your item may take 10-14 business days to arrive. Please do not panic if it does not show up immediately, it's on its way 

We offer international shipping options too - no matter what country you are, you can buy from us!

WHAT IF I NEED TO RETURN SOMETHING?
That's fine. Contact us straight away and we'll help you through the process to send the item back. We accept returns up to 14 days after delivery date.

Please read the Returns Policy for more detailed information:-)

CAN I CANCEL MY ORDER?
Cancellations must be made within 24 hours of placing your order. Please send an email within 24 hours with the reason why you wish to cancel your order.
All refunds will be processed within 24-48 hours.